Frequently Asked Questions
How do I book an appointment?
You can email me at firstname.lastname@example.org or call 778 300 8495 to book an appointment.
(Due to my appointment schedule, I am often unable to accept incoming calls. Please leave a message in my voice mail so I can respond to your inquiry. I make every effort to return calls and emails within 48 hours. Please specificity if their are any confidentiality concerns with respect to leaving voice mail when returning your call.)
Where are you located?
My office is located at 550-2950 Douglas Street in Victoria, BC. I am in the upper level of the complex, above Lifestyles Market, which is situated a few blocks south of Mayfair Mall, directly across from the now closed Canadian Tire. If you come around the block at Burnside, extra parking is available.
Do you offer telephone or Skype sessions?
I prefer to meet with people in person at my Douglas Street location. That said, depending on your location and situation, telephone or Skype sessions might be considered.
What if I have questions that I would like to ask before deciding to book a session?
No problem... I offer a free 30 minute initial consultation with no obligation. I will be glad to talk with you about your situation and answer any questions you have before you decide if you want to book a full session with me.
How long are your sessions?
Sessions are generally 75 minutes.
When are you available for bookings?
Appointments are available on Wednesdays, Thursdays, Fridays and Saturdays. Some evening sessions can be arranged.
What are your fees?
My fee per 75 minute session is $100.
Fees are payable at the completion of each session.
What forms of payment do you accept?
Cash, Interac e-Transfers, cheques and most major credit cards are welcome.
Do you have a sliding sliding scale
Counselling is an effective way to invest in yourself and well-being. However, it can be quite expensive and it is important to me to help make my services more accessible to people with limited resources. I currently hold a number of spaces for clients at a reduced rate on an income-based sliding scale. Please discuss your situation with me.
Do you have a student rate?
Yes... I offer a student rate for individuals currently enrolled in courses at UVic, Camosun and other post-secondary institutions. Please contact me for details.
What if I have to cancel a session?
Life happens and sometimes things don't go as planned. Please provide me with 24 hours notice if you need to cancel an appointment. This will prevent late cancellation fees and allow me to offer the time to another person.
Are your services covered by insurance?
If you have extended health benefits, check with your insurance provider or employer to determine if you are covered for services provided by a Registered Clinical Counsellor or Registered Social Worker. I will provide appropriate receipts to be submitted with your claim for reimbursement.
Do you work with the BC Crime Victims Assistance Plan (CVAP)?
Yes, I am an authorized service provider for the BC Crime Victims Assistance Program.
Are counselling fees tax deductible?
Registered Social Workers are listed as ‘Authorized Medical Practitioners’ by the Canada Revenue Agency. As such, counselling fees may be tax deductible as medical expenses. Please consult with an appropriate professional to determine if this will apply in your case.
Do you adhere to a professional code of ethics?
My practice is guided by the Canadian Association of Social Workers (CASW) Code of Ethics and the BC Association of Clinical Counsellors (BCACC) Code of Ethical Conduct and Standards of Clinical Practice.
Is what I tell you kept private?
One of the most important factors in counselling is trust that what is discussed will remain confidential. This is of extreme importance to me as an ethical, professional practitioner and the information you share with me will kept strictly private.
There are some instances, however, where I may be legally and ethically obligated to bring others into the situation. This may only occur when:
There is reason to believe an individual is at immanent risk to harm themselves or another person.
There is reason to believe a child (19 years or younger) or vulnerable person is in need of protection.
If I am subpoenaed.
If you request that I share information with another professional and provide written consent